Virtual Cards
Creating, funding, freezing & using virtual cards
Airtime & Data
Recharge issues, wrong number, failed transactions
Gift Cards
Selling, buying, redemption problems
Flight Booking
Booking, cancellation, refunds
Account & Security
Login issues, password reset, 2FA
Transactions & Wallet
Failed payments, refunds, balance issues
Frequently Asked Questions
How do I create a virtual card?
Go to Dashboard → Wallet → Virtual Cards → Click "Create New Card". Choose amount, set card name & expiry preferences, then fund instantly from your wallet balance.
My airtime/data purchase failed but money was deducted
This is uncommon but can happen due to network issues. Contact support within 30 minutes with your transaction ID — most cases are auto-resolved or refunded within 5–15 minutes.
How long do refunds take?
Instant refunds (failed transactions) usually reflect in 5–30 minutes. Bank/card refunds may take 1–7 working days depending on your bank.
I forgot my password – how do I reset it?
On the login page, click "Forgot Password". Enter your registered email or phone number and follow the reset link/instructions sent to you.
Can I sell gift cards I bought elsewhere?
Yes – we accept most popular gift cards (Amazon, iTunes, Google Play, Steam, etc.). Upload card details in the Sell Gift Card section and get instant valuation.